Revenue Collection Function

For convenience purposes, the Hospital has 12 revenue collection points which are located at, at least every service delivery area. These points are served by one to three cashiers depending on the number of patients. Of these collection points, the one which is located at Emergency Medicine Building operates 24 hours while others are open from Monday to Friday 8.00am to 04.30pm.

Procedures for Collecting Cash Revenue For cash paying clients, cash payments are required to be made through NMB bank counters which are served by NMB bank tellers. These points are located at Radiology Building, Out Patient Building, Transport Building and Cardiac Building. The following are procedures for collecting cash revenue:

A patient will go to the billing point where a bill note will be generated in triplicate. The bill note will indicate service name and respective amount to be paid.

Original bill note and copies will be distributed as follows:

1. Original to a bank teller
2. The second copy to a Scrolling Cashier ( a cashier who postpaid bill notes)
3. Third copy to service provider
4. Once bill note is generated, the same shall be provided to a patient (original and two copies) who will take them to a bank teller
5. A bank teller will collect the amount of cash as indicated on the bill note and generate bank payment receipt (original and three copies)
6. A bank teller will stamp a paid bill note “PAID” and sign on both, bill note and cash payment receipt (bank Pay In Slip)
7. A bank teller shall retain original cash payment receipt and give a second copy and fourth copy to a patient .The bank teller shall also retain original bill note while second copy shall be given to a patient.
8. A patient shall retain a second copy of bank payment receipt.
9. Upon completion of payment procedures at Bank Cash Collection Point, a patient will proceed to the service delivery point and submit a fourth copy of bank payment receipt and third copy of bill note to a service provider.