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Revenue Collection Function

For convenience purposes, the Hospital has 12 revenue collection points which are located at, at least every service delivery area. These points are served by one to three cashiers depending on the number of patients. Of these collection points, the one which is located at Emergency Medicine Building operates 24 hours while others are open from Monday to Friday 8.00am to 04.30pm.

Procedures for Collecting Cash Revenue For cash paying clients, cash payments are required to be made through NMB bank counters which are served by NMB bank tellers. These points are located at Radiology Building, Out Patient Building, Transport Building and Cardiac Building. The following are procedures for collecting cash revenue:

A patient will go to the billing point where a bill note will be generated in triplicate. The bill note will indicate service name and respective amount to be paid.

Original bill note and copies will be distributed as follows:

  1. Original to a bank teller
  2. The second copy to a Scrolling Cashier ( a cashier who postpaid bill notes)
  3. Third copy to service provider
  4. Once bill note is generated, the same shall be provided to a patient (original and two copies) who will take them to a bank teller
  5. A bank teller will collect the amount of cash as indicated on the bill note and generate bank payment receipt (original and three copies)
  6. A bank teller will stamp a paid bill note “PAID” and sign on both, bill note and cash payment receipt (bank Pay In Slip)
  7. A bank teller shall retain original cash payment receipt and give a second copy and fourth copy to a patient .The bank teller shall also retain original bill note while second copy shall be given to a patient.
  8. A patient shall retain a second copy of bank payment receipt.
  9. Upon completion of payment procedures at Bank Cash Collection Point, a patient will proceed to the service delivery point and submit a fourth copy of bank payment receipt and third copy of bill note to a service provider.

Guiding Principles

Integrity

MNH has a social responsibility to improve the health of future generations. Guided by fundamental ethical principles of access and equity and in compliance with related laws and regulations, MNH will work with integrity in the pursuit of high quality clinical services. Respect Our patient and our workforce are our greatest resources. We are committed to a patient centred hospital environment and workforce built on respect for diversity, trust, communication, and institutional teamwork at all levels within the organization. .

Respect

Our patience and workforce are our greatest resources. We are committed to a patient centred hospital environment and workforce built on respect for diversity, trust, communication and institutional team work at all levels within the organization.

Quality

MNH will accomplish objectives by using all available resources to continually ensure best value for patients and stakeholders. This strategic planning process directs available resources to achieve strategic goals in the most cost effective manner. MNH shall collaborate with the Ministry of Health (Government), Muhimbili University College of Health Sciences (MUHAS), Muhimbili Orthopaedic Institute (MOI), Ocean Road Cancer Institute (ORCI), the Dar es Salaam Municipal and other referral hospitals to deliver the highest quality services within existing resources.

Security

MNH is committed to ensure the security of the Hospital. MNH will work proactively with patients, employees, and Hospital security officials to maintain a secure work environment for patients, staff, and Hospital assets.

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